{"id":1167,"date":"2026-06-26T20:20:29","date_gmt":"2026-06-26T20:20:29","guid":{"rendered":"https:\/\/www.nvixeon.com\/returns-refund-policy\/"},"modified":"2026-07-02T21:49:31","modified_gmt":"2026-07-02T21:49:31","slug":"returns-refund-policy","status":"publish","type":"page","link":"https:\/\/www.nvixeon.com\/fr\/returns-refund-policy\/","title":{"rendered":"Returns &amp; Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1167\" class=\"elementor elementor-1167\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1d4c532 e-flex e-con-boxed e-con e-parent\" data-id=\"e1d4c532\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f07a1a0b elementor-widget elementor-widget-heading\" data-id=\"f07a1a0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Know Our Refund Policies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b557999 elementor-widget elementor-widget-heading\" data-id=\"5b557999\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our Returns and Refunds Policies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f56226d elementor-widget elementor-widget-text-editor\" data-id=\"1f56226d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: #86868b; font-size: 17px; margin: 28px 0 0; line-height: 1.7;\">Last updated: July 2026. Every board is hand-tested before it ships. If something is wrong, we make it right.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c9aeff4 e-flex e-con-boxed e-con e-parent\" data-id=\"6c9aeff4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e2146fd elementor-widget elementor-widget-text-editor\" data-id=\"9e2146fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div style='max-width:780px;'><div style='border-bottom:1px solid #e5e5e5;padding-bottom:60px;margin-bottom:60px;'><h2 style='font-size:13px;font-weight:600;letter-spacing:3px;text-transform:uppercase;color:#86868b;margin:0 0 24px;'>OUR COMMITMENT<\/h2><p style='font-size:17px;color:#1d1d1f;line-height:1.8;margin:0;'>Every Nvixeon board is individually assembled, tested under load, and verified before dispatch. We take quality seriously and stand behind every product we ship. If something is wrong with your order, we will make it right.<\/p><\/div><div style='border-bottom:1px solid #e5e5e5;padding-bottom:60px;margin-bottom:60px;'><h2 style='font-size:13px;font-weight:600;letter-spacing:3px;text-transform:uppercase;color:#86868b;margin:0 0 24px;'>DEAD ON ARRIVAL &amp; MANUFACTURING DEFECTS<\/h2><p style='font-size:17px;color:#1d1d1f;line-height:1.8;margin:0 0 28px;'>If your board does not function correctly upon first use due to a manufacturing defect, we will replace it at no cost. To raise a claim:<\/p><ol style='padding-left:24px;margin:0;'><li style='font-size:17px;color:#1d1d1f;line-height:1.8;padding:8px 0;'>Contact us at <a href='mailto:info@nvixeon.com' style='color:#0071e3;text-decoration:none;'>info@nvixeon.com<\/a> within <strong>14 days of delivery<\/strong><\/li><li style='font-size:17px;color:#1d1d1f;line-height:1.8;padding:8px 0;'>Include your order number, a description of the fault, and photos or a short video demonstrating the issue<\/li><li style='font-size:17px;color:#1d1d1f;line-height:1.8;padding:8px 0;'>We will assess and respond within 2 business days<\/li><li style='font-size:17px;color:#1d1d1f;line-height:1.8;padding:8px 0;'>If approved, we dispatch a replacement and provide return instructions<\/li><\/ol><\/div><div style='border-bottom:1px solid #e5e5e5;padding-bottom:60px;margin-bottom:60px;'><h2 style='font-size:13px;font-weight:600;letter-spacing:3px;text-transform:uppercase;color:#86868b;margin:0 0 24px;'>WHAT IS NOT COVERED<\/h2><p style='font-size:17px;color:#1d1d1f;line-height:1.8;margin:0 0 20px;'>The following are excluded from our warranty:<\/p><ul style='padding-left:24px;margin:0;'><li style='font-size:17px;color:#6e6e73;line-height:1.8;padding:6px 0;'>Damage caused by incorrect wiring, over-voltage, reverse polarity, or ESD<\/li><li style='font-size:17px;color:#6e6e73;line-height:1.8;padding:6px 0;'>Physical damage during installation or use<\/li><li style='font-size:17px;color:#6e6e73;line-height:1.8;padding:6px 0;'>Issues caused by incorrect firmware, software errors, or user error<\/li><li style='font-size:17px;color:#6e6e73;line-height:1.8;padding:6px 0;'>Boards that have been modified, soldered onto, or physically altered<\/li><li style='font-size:17px;color:#6e6e73;line-height:1.8;padding:6px 0;'>Claims raised more than 14 days after confirmed delivery<\/li><\/ul><\/div><div style='border-bottom:1px solid #e5e5e5;padding-bottom:60px;margin-bottom:60px;'><h2 style='font-size:13px;font-weight:600;letter-spacing:3px;text-transform:uppercase;color:#86868b;margin:0 0 24px;'>CUSTOM ORDERS<\/h2><p style='font-size:17px;color:#1d1d1f;line-height:1.8;margin:0;'>Custom board designs and custom enclosure designs are non-refundable once work has commenced. If a custom order is defective or does not match the agreed specification, we will correct it at no additional cost.<\/p><\/div><div style='border-bottom:1px solid #e5e5e5;padding-bottom:60px;margin-bottom:60px;'><h2 style='font-size:13px;font-weight:600;letter-spacing:3px;text-transform:uppercase;color:#86868b;margin:0 0 24px;'>CANCELLATIONS<\/h2><p style='font-size:17px;color:#1d1d1f;line-height:1.8;margin:0;'>Standard product orders can be cancelled within <strong>24 hours of placement<\/strong> for a full refund, provided the order has not yet been dispatched. After dispatch, standard returns policy applies.<\/p><\/div><div style='border-bottom:1px solid #e5e5e5;padding-bottom:60px;margin-bottom:60px;'><h2 style='font-size:13px;font-weight:600;letter-spacing:3px;text-transform:uppercase;color:#86868b;margin:0 0 24px;'>REFUND PROCESSING<\/h2><p style='font-size:17px;color:#1d1d1f;line-height:1.8;margin:0;'>Approved refunds are processed to the original payment method within <strong>5\u201310 business days<\/strong>. Exact timing depends on your payment provider.<\/p><\/div><div><h2 style='font-size:13px;font-weight:600;letter-spacing:3px;text-transform:uppercase;color:#86868b;margin:0 0 24px;'>CONTACT<\/h2><p style='font-size:17px;color:#1d1d1f;line-height:1.8;margin:0;'>For returns and refund enquiries: <a href='mailto:info@nvixeon.com' style='color:#0071e3;text-decoration:none;'>info@nvixeon.com<\/a>. Please include your order number in all correspondence.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Know Our Refund Policies Our Returns and Refunds Policies Last updated: July 2026. Every board is hand-tested before it ships. If something is wrong, we make it right. OUR COMMITMENT Every Nvixeon board is individually assembled, tested under load, and verified before dispatch. We take quality seriously and stand behind every product we ship. If [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-1167","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns &amp; Refund Policy | Nvixeon<\/title>\n<meta name=\"description\" content=\"Nvixeon returns policy. Dead on arrival replacements within 14 days. 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